Lynne's Parliament and Haringey diary

I managed to attract Mr Speaker's eye on at question time in the Commons - and came in on a question from another MP on lost and stolen post. Having done a survey a little while back in Hornsey & Wood Green and received an enormous response, it is clear to me that the Royal Mail is unable to deal with the issue properly. Part of the problem seems to be the lack of accountability short of the very top – when something goes wrong there is pretty much always someone else, higher up, to whom the issue can be passed rather than real local organisation and accountability.

I raised the result of my survey with the Minister Alistair Darling who said he would see that the Royal Mail addressed any specific issues and that 99% of the mail is delivered just fine and dandy. Gee thanks Alistair - I have already passed all the individual complaints to the Royal Mail having already got their agreement that they would deal with them. The point I was making to Mr Darling was that it wasn't some tiny little individual problem - but that if I get around 1,000-2,000 complaints from just one survey in one constituency - something ain’t right! More on this in next week's Ham & High column.

Labels: alistair darling, royal mail