Comments on: Why save our local Post Offices? http://www.lynnefeatherstone.org/2008/02/why-save-our-local-post-offices.htm Liberal Democrat MP for Hornsey and Wood Green Fri, 10 Feb 2012 14:02:44 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: dreamingspire http://www.lynnefeatherstone.org/2008/02/why-save-our-local-post-offices.htm/comment-page-1#comment-953 dreamingspire Sun, 02 Mar 2008 08:12:00 +0000 http://localhost/wp28/?p=1613#comment-953 Drive and imagination has hardly been the mark of the Post Office for many years despite repeated reorganisations and changes of top management. Yet another case of a public sector failure - it lacked vital parts of its business process re-engineering programme at the innovation level, with a decision making process that let new concepts fade away as reports climbed higher and higher up the tree, and weaknesses in handling technology suppliers when trying to develop new retail branch concepts. It also failed to provide good customer service in Crown Post Offices outside town centres. Drive and imagination has hardly been the mark of the Post Office for many years despite repeated reorganisations and changes of top management. Yet another case of a public sector failure – it lacked vital parts of its business process re-engineering programme at the innovation level, with a decision making process that let new concepts fade away as reports climbed higher and higher up the tree, and weaknesses in handling technology suppliers when trying to develop new retail branch concepts. It also failed to provide good customer service in Crown Post Offices outside town centres.

]]> By: andy http://www.lynnefeatherstone.org/2008/02/why-save-our-local-post-offices.htm/comment-page-1#comment-952 andy Fri, 29 Feb 2008 16:12:00 +0000 http://localhost/wp28/?p=1613#comment-952 Hello Lynne,<br/><br/>Thanks for joining in, I noticed you tried to sign in earlier. Your username and password should work now - we check them all to avoid spam.<br/><br/>stroudgreen.org Hello Lynne,

Thanks for joining in, I noticed you tried to sign in earlier. Your username and password should work now – we check them all to avoid spam.

stroudgreen.org

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