First Capital Connect are consulting! Be afraid – be very afraid! They are proposing to reduce their ticket office times – very significantly – with:
53 hours reduction a week at Alexandra
26 at Harringay
29 at Hornsey
4 at Bowes Park
This is just diabolical. The point of staffing on a ticket office is not only about selling tickets – it’s about safety. And that is a key issue in terms of getting people onto public transport and making them feel safe. CCTV cameras may identify a criminal – but they won’t run to anyone’s rescue.
These are serious cuts in staffing and our prime concern has to be people’s safety and feeling of safety. Dark, lonely and unmanned – how inviting is that?
The consultation ends at the beginning of February – so here are the details of how to let First Capital Connect know what you think of their proposals – write to to Passenger Focus, Freepost, RRRE-ETTC-LEET, PO Box 4257, Manchester, M60 3AR to arrive by February 3.
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At Hertford North station there is a sign up that says the address to write to is:
LondonTravelWatch
6 Middle Street
LONDON
EC1A 7JA
enquiries
Same details at: http://www.londontravelwatch.org.uk/news.php?id=627
Am looking into this as both London Travelwatch and Passenger Focus (the independent national rail watchdog) are consulting.
I want to make sure who is leading and whether both will join forces etc. Thanks for flagging this up.