Posties or management?
I see on the news this morning, that a new survey by Consumer Focus is showing that half of those 'sorry you were out' slips delivered by posties because things are too big to get through our letterboxes, were shoved through the door when people were in.
The response by the Royal Mail is to repeat the mantra that this is against company policy and that any post person found sticking these notes through the door without ringing - and judging from the report - without even carrying the parcel to the door - will be disciplined.
So - if the Royal Mail is so shit hot on clamping down on this practise - how come it is such a common experience? During this so-called disciplining - are posties noses growing longer?
Or is it the management - not really walking the talk? I am tabling a Parliamentary Question to find out how many disciplinary actions have been taken in each delivery office over each of the last three years.
The Royal Mail needs to show us that it is an exemplar service right at the moment when the battle for survival is so fierce. We love our Royal Mail - but we need them to shape up - otherwise they will write their own obituary.
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I have had this problem too but, twice in the last month, I have also had no card delivered when I was expecting a parcel. On both occassions it has been sitting at Highgate post office - but the postman evidently hadn't even bothered attempting to deliver them - or couldn;t be obothered to fill in a card.
The argument from the posties is that they're too overworked and understaffed to carry the parcels around with them. It's hard to know where the truth of the matter lies on this one - I think we need some kind of parliamentary inquiry into what's actually going on at the delivery level, to see whether mail volume has gone down like management claim or up like the posties do, and whether the money the Royal Mail gets paid by commercial carriers for delivering mail is fair recompense for the work involved.
Frankly, I don't believe the survey. I think a lot of the responses were from people who've heard of the issue. I doubt that 50% of people get such a card in a year, never mind when they're in.