Lynne Featherstone

Naomi's story:

Many, many times have I been grateful for the quick and safe reactions of the staff of the Whittington A&E.

Just one story?

I run a group for mothers and babies nearby. One afternoon, a toddler knocked over a mug of very hot tea. His mother tried to comfort him, but he was obviously in pain. I suggested she hurry to the Whittington A&E, and said I'd come and meet her there after the meeting. When I got there, she was in a separate room with her son. A doctor arrived and dealt with the burn with an excellent cream and bandage. The toddler relaxed immediately she started to treat him. Small though he was, he could tell he was in good hands. The doctor explained exactly how the mother should dress the wound at home. She was efficient but human too. The mother is now applying to do voluntary work at the Whittington, and I have just been asked to give a reference for her.