DISMAY AS COUNCIL COMPLAINTS FIGURES SHOOT UPWARDS

18.11.02

Haringey Council is facing a substantial increase in public complaints, according to figures leaked to the Liberal Democrats. The notes to Haringey’s ruling ‘Executive’ on 22 October show that the number of monthly complaints for this year is a massive 45% higher than last year’s monthly figures.

On average, the secret papers reveal that 109 complaints per month of all types have been logged by the council this year, compared to 75 last year.

Lib Dem Deputy Leader, Ross Laird, comments:

“This is a worrying trend and one which will perhaps not surprise the borough’s residents. All too often, one feels that complaining in Haringey is like shouting into an abyss. However, I would urge residents to keep pointing out problems with council services, as it is the only way to force Haringey to listen.”

Note:

The “Notes for Executive on 22/10/02” contain figures showing in 2001/2 898 complaints recorded by council at all stages of its complaint procedure – i.e. 75 per month on average. However, for 1 February - 28 October, 874 complaints logged – i.e. 109 per month on average, an increase of 45%.

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